Please note that purchased products may be returned within 14 days from the date of delivery. During the return process, it is essential that the product is sent back to the company in the same condition as it was received. For this reason, we kindly ask you to place the product in a protective box before handing it over to the courier.
Returns or exchanges will not be accepted in the following cases:
Products that are not suitable for return due to health and hygiene reasons
Products with torn or removed brand tags
Products with damaged inner or outer packaging
(e.g. shipping labels or tape attached to the original packaging, products returned in a different bag after opening the original packaging)
Products that are damaged due to being shipped without protective packaging
Products that have lost their resellable condition or economic value due to reasons not caused by the seller and therefore cannot be resold to another customer
Returns sent with recipient payment may be made via the contracted courier below:
On behalf of HUPALUPA MAGAZA ISLETMECILIGI TICARET A.Ş.
(Valid only for purchases made via Hupalupa.store)
MNG Cargo (DHL eCommerce)
Return Code: 252 089 4740
Depending on the payment method used during purchase, the refund process is completed within 2–10 business days.
During the return process, your shopping cart is recalculated. For example, if free shipping was applied for orders over TRY 2,000 and the remaining order total falls below this amount after the return, the shipping fee will be deducted from the refund amount.
Additional conditions:
If a gift voucher was used during the purchase, it will be reassigned to the member account after the return.
For installment purchases, Hupalupa.store refunds the full amount to the bank at once. The bank then reflects the refund to your credit card in installments, corresponding to the original installment plan.
If returning part of an order causes campaign conditions to be invalidated, the benefit gained from the campaign will be deducted from the refund amount.
If returning part of an order causes the total order amount to fall below the free shipping threshold, the shipping fee will be deducted from the refund amount.
If your order was placed through Trendyol, Hepsiburada, or Amazon marketplaces, the return and shipping policies of the respective marketplace will apply.
