Trade Name: HUPALUPA MAGAZA ISLETMECILIGI TICARET ANONIM SIRKETI
Address: Atatürk Mah. Ertuğrul Gazi Sok. D2 Blok Apt. No:2, Ataşehir, Istanbul
Phone: +90 850 255 5588
The individual who becomes a member of www.hupalupa.store as a customer. The address and contact details provided during membership registration shall be deemed valid.
The basic characteristics of the goods or services are available on www.hupalupa.store. The essential features of the product can be reviewed during the campaign period.
Prices listed and announced on the website are sales prices. Announced prices and commitments remain valid until updated or changed. Time-limited prices are valid until the end of the specified period.
The type, quantity, brand/model, color, unit count, sales price, payment method, and order completion details constitute the information of the goods/products/services.
Shipping costs are borne by the BUYER and are non-refundable.
3.1 The BUYER declares that they have read and understood the preliminary information regarding the essential characteristics, sales price (including taxes), payment method, and delivery of the product on www.hupalupa.store, and that they have provided electronic confirmation. By confirming this Pre-Information electronically, the BUYER acknowledges receipt of all required information prior to the conclusion of a distance contract.
3.2 The product shall be delivered to the BUYER or the person/entity at the address specified by the BUYER within the period stated on the website, not exceeding the legal limit of 30 days, depending on the delivery distance.
3.3 The SELLER shall not be held liable for failure to deliver due to issues encountered by the courier during delivery to the BUYER.
3.4 The SELLER is responsible for delivering the product in sound condition, complete, in accordance with the order specifications, and with any applicable warranty documents and user manuals.
3.5 With prior notice and explicit consent of the BUYER, the SELLER may supply an alternative product of equal quality and price before the performance period expires.
3.6 If performance becomes impossible, the SELLER shall notify the BUYER before the performance deadline and refund the total amount within 10 days.
3.7 Delivery requires electronic confirmation of this Pre-Information Form. If payment is not completed or is canceled in bank records, the SELLER is released from the delivery obligation.
3.8 If the BUYER’s credit card is unlawfully used by third parties without the BUYER’s fault and the bank fails to pay the SELLER, the BUYER must return the delivered product within 3 days at their own shipping expense.
3.9 In cases of force majeure or extraordinary circumstances preventing delivery, the BUYER may cancel the order, request an equivalent replacement, or postpone delivery. In case of cancellation, refunds are made within 10 days (cash) or returned to the bank within 7 days for card payments; bank processing times may take 2–3 weeks.
The BUYER may withdraw from the contract within 14 (fourteen) days from delivery without providing any reason and without incurring legal or penal liability (excluding concert/event tickets).
To exercise the right of withdrawal, written notice must be sent to the SELLER within 14 days, and the product must be unused in accordance with Article 5. In such cases:
a) The invoice of the returned product (corporate returns require an official return invoice),
b) Return form,
c) Product must be returned complete, undamaged, with original packaging and accessories,
d) The SELLER refunds the total amount within 10 days of receipt of withdrawal notice and retrieves the goods within 20 days,
e) If value loss occurs due to the BUYER’s fault, compensation is due proportionally,
f) Campaign discounts become void if the order falls below the campaign threshold,
g) Return shipping costs are covered by the SELLER for domestic orders and by the BUYER for international orders,
h) Original shipping fees charged by the SELLER are non-refundable.
Products prepared according to the BUYER’s personal requests, products unsuitable for return, perishable goods, items with imminent expiration, and opened audio/video recordings, software, and consumables are non-returnable under applicable regulations.
Trade Name: HUPALUPA MAGAZA ISLETMECILIGI TICARET ANONIM SIRKETI
Address: Atatürk Mah. Ertuğrul Gazi Sok. D2 Blok Apt. No:2, Ataşehir, Istanbul
Phone: +90 850 255 5588
Email: [email protected]
The individual registered as a customer on www.hupalupa.store.
This contract governs the rights and obligations of the parties regarding the sale and delivery of the product ordered electronically by the BUYER from www.hupalupa.store, pursuant to Law No. 6502 on Consumer Protection and the Distance Contracts Regulation.
Type, quantity, brand/model, color, unit count, sales price, payment method, and order completion details.
Delivery, payment, liability, alternative product supply, force majeure, refunds, campaign points, and bank processing terms apply as detailed above and are accepted by the BUYER upon electronic confirmation.
The BUYER may withdraw within 14 days of delivery, subject to exclusions for personalized, campaign, and promotional products prepared specifically for certain occasions. Return conditions, documentation, shipping responsibility, and refund timelines apply as specified.
Single-use items, copyable software/programs, and perishable or expiring products are non-returnable.
In case of default, the BUYER agrees to compensate the SELLER for damages arising from delayed performance, unless default is attributable to the SELLER.
Consumer Arbitration Committees and Consumer Courts at the BUYER’s place of purchase or residence are competent within statutory monetary limits. Turkish law applies.
Please inspect your package before signing the delivery receipt. If damage is observed, do not sign any delivery documents and request a damage report from the courier. www.hupalupa.store is not responsible for damage or shortages if a damaged package is accepted.
All terms and conditions are governed by Turkish Law.
